Refund policy

Return & Refund Policy

All sales are final. We do not accept returns, exchanges, or offer refunds on any purchases, including but not limited to change of mind, incorrect orders placed by the customer, or unopened/unused items.

Please review your order carefully before completing your purchase, including product details, quantities, and shipping information.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us at orders@trueteapdx.com within 5 days of delivery with your order number and photos of the issue. We'll review these requests on a case-by-case basis.

Questions about your order? Reach out to us at hello@trueteapdx.com before purchasing — we're happy to help.